We designed a system, contained by a set of terms and rules, to ensure the timely tracking and safeguarding of our subscribers' property rights, so that subscribers can report publications that infringe their rights.
If you are the owner or attorney-in-fact of an intellectual property right and you make a complaint about a particular publication, because it infringes on your rights, that publication will be removed.
Once the complaint has been made, we will ask the denounced subscriber for the documentation that accredits the ownership of the right.
According to your response, we may continue the complaint or leave it without effect. If the denounced subscriber does not reply, we will definitively delete the publication. Otherwise, the publication will remain active.
If any of your publications receives a complaint from a subscriber of Chocolateros.net, you must respond in a timely manner and demonstrate that it does not violate their rights by sending the necessary documentation to verify.
In case of receiving a complaint, we will hide the publication of the listings, we will send an e-mail with the notification and the steps to follow. The denounced will have 7 working days to communicate with the team of Chocolateros.net, and at the same time to send the documentation that proves that the publication does not infringe rights of intellectual property.
Please note that if you receive complaints about several publications, you must send the documentation for each of them.
Products and/or publications that violate intellectual property rights will be mentioned below: